Al Pendley’s Impact Ctr Inc Very disappointed with Al Pendley’s Impact Ctr Inc. If I could rate 0 stars I would. I recently took my truck for a simple body work (fix bumper and make it look like new). I was very specific what I Prattville, Alabama!!
Very VERY ANGRY with Al Pendley’s Impact Ctr Inc. If I could rate 0 stars I would. I recently took my truck for a simple body work (fix bumper and make it look like new). I was very specific what I wanted to be done and was promised my car will be taken care of properly. He told me the car will be ready in 2 days. Two days past and car was still not ready. When you are a BBB Accredited Business, you keep your promise and don’t find excuses for why you couldn’t keep a promise you made. Well, that’s what Mr Pentley did! After almost 5 days, he finally called to let me know my turck was ready. I went to his office ready to pay up and pick up my car. Low be hold, he did a second hand job on it. Extremely sloppy work. How is that, do you ask? The bumper has a noticeable dent in it, wasn’t painted properly and black marks from the original accident are still there. I, of course complained and his excuse was that he didn’t know I wanted the whole bumper fixed. I specifically told him at our first meeting I want it to look like new, like the bumper was never hit. He proceeded to excuse himself, that he didn’t know that. Because I needed the car, I had no choice and payed up the $400 and left disappointed. So, now I have the dent left in the bumper and the black marks on the edge because Mr Pentley’s unprofessionalism. He is a sociable respectful person but I didn’t take my car to his auto shop for good company and cheap talk but for my car to be repaired and taken care of as requested. I DO NOT RECOMMEND THIS BUSINESS TO ANYBODY!!! DO YOUR RESEARCH AND TAKE YOUR CAR ELSEWHERE TO A PROFESSIONAL IF YOU WANT IT REPAIRED PROPERLY!!!! Save yourself the money and time and stay away from Al Pendley’s Impact Ctr Inc. You will be very disappointed with his unreliable car service. 2018 update: this is the worse of the worse auto repair service I have ever been to. The bumper has dislocated and it is ready to come off. This joke of a mechanic is also no longer accredited with BBB. Found out after speaking with the local BBB Agent.