Allied Dispatch Solutions Worst roadside service ever- Providers please stay away Johnson City Tennessee!!
we signed a contract with this company on the promise that they would increase the call volume, which they did. We have been faithful in servicing the customers and making sure that we get as many of their calls taken care of as we can. The problem is now they owe us over 3200.00. After calling and making the concern known to staff, it was so called ‘escalated’ to upper management, through to District Manager, and at no time has anyone reached out to our company. Email response answered persuant to our inquiry, and response given only to confirm we would be paid by the begining of June. Meanwhile, we continued to service their calls in good faith. It is the middle of June, we have not received a word of payment and calls to Allied become frustrating as the only responses we now get are ‘we will call you in an hour’, ‘we will call you back in 3 minutes’, ‘we will call you back in 24-48 hrs’. This company continues to pass the buck with no resolution on why they have not paid our company. They charge their customers for the towing service, request reduced rates from our company and then do not want to pay our company for the service. Even up to today, they have no answers and cannot find anyone responsible for handling payment, yet they want us to continue to accept calls. I would stay away from this company or at least stay away from signing a contract. make them pay with a credit card per call!