American Standard Auto Protection ASAP Warranty Contract terms no honored, false marketing, desperate and untruthful Nationwide!!
Claim denied for mileage at start while contract states 30 days from purchase as the start date. After being told by the sales agent that the start date was 30 days (and that the mileage limit for start was not an issue since the contract CLEARLY states ‘whichever is first’) my claim was denied due to the contract not being in effect for mileage despite being after the contract start date. The salesperson either told me lies to desperately sell the policy, or told me things that the claims people are then not honoring despite being in the contract and sale terms. False claims about BBB rating being A when it’s really rated as a B in my state. False advertising as the policy being transferable, but being mentioned otherwise in the contract, and yet being mentioned as ‘can be worked on’ with customer service. This reeks of shady business, not a professional policy bound company. One of the worst companies I have dealt with. They’re referring me to the declarations first page of the contract which has an error. They accept its an error, and still keep referring me to that page. The same contract’s 4th page has the terms spelled out. That is the CONTRACT, but they choose to read the first page, and say that they don’t think the 4th page with the statements matter. Instead the first page with numbers in a box is what determines the start date. This is truly worth an attorney’s gold mine.