APEX Merchant Group Representative Lied, Practically Held Me Hostage in My Own Store. Company Doesn’t Care Plano, Texas – These guys are creeps. One of their salesmen came in to my store and basically wouldnt leave until I signed a deal with him. I felt trapped because I had customers in the store and I couldnt get rid of him. I actually considered calling the cops, but decided against it because I didnt want to make a scene. Now I wish I had. I felt totally harassed by the man that came in. To make it worse, I asked him if I would be under contract if I signed up for Apex and he told me no. I asked this question more than once. I also read through the paperwork to ensure that it didnt state a length of contract. When I got to the cancelation part, I asked the man again about it. I questioned why there would be a cancelation fee if there wasnt a term on the contact. He told me that it didnt apply to me since I wouldnt be getting equipment from Apex. He told me that only companies that received new equipment needed to be in a term contract. I read through everything I signed and I did not find anything about a length of agreement so I had no reason to doubt him. I felt awful about the exchange. Like I stated earlier, I really only signed paperwork with him to get him out of my store and with several assurances that I could cancel with no penalty or fees since I wouldnt be in a term contract. Of course, you know how this ends. I felt so lousy about our entire exchange that I switched merchant providers a few months later. I called to cancel my service with Apex and was informed that I was in a contract! I hung up, reread my contract from start to finish and still didnt find anything stating a length of term etc. so I called again a few days later. Apparently Apexs scam is that they are supposed to give you some sort of book along with all the paperwork that you sign. In the book is a section that states a length of term etc. I still maintain I never received such a book. I vaguely remember something to that effect coming up when the creepy guy was in my store but he was out and said it didnt matter. Ill admit I was naive. I believed him (and as I mentioned I really wanted him OUT!) I didnt think someone would lie straight to my face like that over and over again. I also assumed that Apex would stand by their employees. I was wrong on both accounts. Apex doesnt care at all and gleefully took the money from my account for canceling my contract with them. Bottom line: Dont trust anything this company tells you. If they were a consumer company theyd already be out of business.