Austin Express Towing Damage to my car done by Austin Express Towing Austin Texas!!
My car broke down to the point of needing a tow. I walked into the Austin Express Towing location on St. Elmo. I requested their services and was given a price quote. I paid at the location and was informed that the tow truck would meet me at my car’s location. I met the driver at the location and he was a really nice guy. Damage was done to the oil pan of my car rendering it undrivable until the repairs were done. This damage was done while towing the car. I went to the St. Elmo location where the driver met me outside. We talked and after showing him the pics I had taken with my cell phone, he agreed the damage was from the tow. He informed me that they would take care of it and I felt better about the situation. It is now one week later. Still no payment to the garage and my car is waiting. I contacted the owner, Akram Nasserdine and he told me that the driver had to pay. I then informed him that I didn’t hire the driver….I hired Austin Express Towing. After some discussion he agreed and said he would pay. It is now the next day and he will not answer the phone, his voice mailbox is full, and I am still without a car. Everyone is pointing the finger at someone else and NOTHING is getting done. Meanwhile I am stuck riding my motorcycle to and from work in the 40-50 degree morning weather from New Braunfels to Austin….brrrrrr! So in short, nice people….but they need to figure out who is going to pay and do it soon. Like today!!! Eigga99 New Braunfels, TexasU.S.A.