Blue line Auto Group, Matt Keller, Kim Gifford Kept money from a 3rd party service contract refund Phoenix Arizona!!
The biggest issue I’ve had with this fraudulent company is their ability to hold funds on extended service contract refunds. $250 charge for my money which was refunded by Zurich. This company claims they do this for lawful reasons provided by their attorneys due to racial lawsuits. I had a phone conversation with Matt Keller the owner telling me he cannot give me my full refund because their policy is to charge $250 for warranty cancellations. I did not cancel, I sold my vehicle and no longer needed the warranty. The money is my money, prorated I get the refund as promised by Zurich. Zurich charged me a $20 processing fee (this is reasonable) and Blueline charged me $250. All because writing checks to customers is “a huge headache.”