budge industries llc – Honolulu Hawaii

budge industries llc Not waterproof, white seams thread unraveling and less than a month of usage. Henderson Kentucky!!

i ordered my truck cover from empirecovers 4/18/2016. I received my cover about 3weeks later. I order a new truck from the factory 3/26/2016. I order the cover ahead of time so I would have it ready to use when I got the truck. I got my truck 6/08/2018 so less than a month of usage my wife noticed the threads from the white elastic seams unraveling. About 2ft lenght of the white seam was on the ground hanging from the cover. They claim cover to be 100% waterproof but seams on cover leaks thru. The cover was the top of the line product so was very unhappy when all these problems happening. Contacted empirecover which they refered me to the manufacture Budge Industries for warranty issues. Budge industries said they would replace it with a new one but I would have to pay the shipping cost to sent it back to them. I live in Hawaii so shipping cost are very expensive. I said why should I pay for shipping twice for a defective product with less than a month of usage!!!! I told them if I return this cover and they sent me another defective product I would still have to pay the shipping cost. So I said forget it I will have my wife repair the seams and buy a tarp to put over the cover. The customer service agent had a take it or leave it respond. After reading another Ripoff Scams similar to mines this must happen alot!!!! So buyer beware don’t buy from Empirecovers or ask other companies if they get their covers from Budge Industries.

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