Budget Car Rental- Pasco, WA Located at the airport Cheated me out of money! Pasco Washington!!
WILL NEVER AGAIN USE THIS RENTAL COMPANY, NO MATTER WHAT STATE I AM IN!!! Pasco, Washington at the TRI Cities airport. I recently used this service and opted for the gas mileage package/$54.44. I was told that if I kept the car mileage under 75 miles, I would only have to pay a flat fee of $14.99. I WAS IN TOWN FOR A CONFERENCE 4 MILES AWAY FROM MY HOTEL…the car mileage used was under 65 miles when the car was returned. AFTER seeing no adjustment to my bank account, I called and spoke with the them in regards to this. I was told by the location that he did not see such an agreement…I wanted to speak with the supervisor, after a lengthy wait I was told no one was available. I asked for the corporate number (1-800-582-9791). I called their corporate office…The agent told me that I returned the car at 100 miles! (exactly 100 miles??? Suspicious)…….That was a complete LIE!!! I barely left my hotel!!!! I purposeful kept the car under so I could get the cheaper rate. When I returned the keys, the agent said I was good to go, no additional paperwork was given to me. I asked about the adjustment and was told that it would be taken care of….It disgust me that you can’t take companies at their word. NEVER AGAIN WILL I BE A VICTIM OF BUDGET CAR RENTAL!