Some of these comments appears to have been cut and pasted, at least in part, from an earlier posting of mine concerning this business. My issues with this business were resolved. My previously posted retraction reads as follows: I am pleased to post this follow up retraction to my August 23 post. After addressing my concerns with the Build-A-Bandit group over the past few weeks, they have honored my request for a full refund, which I understand is against their company policy. So at least for me, I have been satisfied with the resolution of this matter.