CARMAX CORP-TORRANCE, California BLAMES NO CODE FOR INCOMPETANT MECHANICS TORRANCE, California!!
I am having a terrible time with Carmax-Torrance, Calif. After four weeks of hell being told there is nothing wrong with the car. Even after stalling, Scott Robinson Dodge and Carmax in Torrance, CA both insist there is nothing wrong with my 2017 Dodge Caliber. I have all the paperwork and information. It sputters and sometimes stalls and sometimes it just sputters like its going to stall in traffic. This is very dangerous in Los Angeles driving conditions. My car spent 2 days (Nov 28-29) at Carmax, they could not fix it so they told me to go to Dodge, so I go on Saturday, Dec 1st, only be told that the Fuel & Throttle Flush Maint. had never been done on the car. (So much for Carmaxs so called inspection! I can for certain tell you that absolutely no maintenance was done on this vehicle ever before it was sold to me, PERIOD! (according to Victor at Carmax Torrance, they only give it an oil change and sell it. My car needed brakes and front end alignment the first 2 weeks of ownership! So I pay out of pocket to do this Flush. Low and behold, then Tuesday night (Dec 4) my car stalls at a ramp off the 405 south, it did start back up, but I had it towed to SR Dodge Wednesday (Dec 5). Still they can not figure out why it stalled!! It does not code on any of the computers. I then take it back to Carmax on Thursday, Dec 6th and they only offer to test drive it. Of course they could not duplicate my concern. I had to rent a car on Monday, Dec 10th (this is because of Carmaxs wonderful repair policy of leaving the customer out in cold with no way to get around). I did a test drive with a Carmax mechanic present on Monday Dec 10th and still the vehicle does not act up. Then I return the rental on Wednesday, Dec 12th, pick up my car at Carmax Torrance and drive off. Of course the vehicle started to sputter a bit but not too badly. So here I am Dec 13th and the vehicle almost stalls at an intersection in Manhattan Beach, CA on my way to work. So now, and for the 2nd weekend in a row being left without a car, off we go to a Dodge Dealer in Long Beach, CA. Why?? Who the hells knows! Dec 14th,back to Carmax, then they take it to Glenn Thomas Dodge and again, I do not get my car back until Dec 17th. They upgraded the software(???) lololol and charged me for it. Dec 18th-guess what???? I am sure you guessed it—Surprise!!! The car stutters in an attempt to stall-again! Bottom line is this, I need a reliable vehicle and this is not it! I need help! I did not buy a car at Carmax to get swindled and left out in the cold with a piece of crap, just waiting for a catastrophe! How is that for a nightmare story and the saga continueshave contacted Carmax Corp, Dodge-Chrysler Corp and listening to them all stutter like idiots when I told them I will not just go away!