They did not respond nor deliver the gold that was ordered. They do not respond to emails and I have filed a complaint with Paypal today. We will see if they follow up although it appears that Paypal does little or nothing with regards to these type of transactions. Unlike credit card companies Paypal might do little to chase this type of business. If I do not get any results I will remember this for the future. The good thing is that unlike a credit card I can allow only one charge. Live and learn.