Tire Kingdom – Tire Kingdom EXTREMELY RUDE, MESSED UP MY…

On 8/21/2011 I brought my car into the Tire Kingdom location at 19571 State Road 7 Boca Raton, FL 33498 to get an alignment. I was later told that the alignment could not be done because there was an issue with the control arm of the car which apparently was noticed while trying to perform an alignment. Now to better explain this issue I should describe the prior issues that occurred with Tire Kingdom’s service. In February I brought my vehicle in for an alignment and oil change; I was told that my tires were in great shape and that there were no problems with the car. Less than a month later I noticed that my vehicle was pulling and jerking a lot and I went back to the shop to have them take a look at the car. I am a premed college student and my class schedule is very packed, therefore it is not easy for me to come in at the shops convenience. I arrived at the shop at around 5 PM, and was told that they wouldn’t be able to take me in because they were too busy and they were closing at 7 so they wouldn’t have time to look at my car. I was told to return another day. I returned on several occasions, and every time was told the same thing: that they would not take me in and would not see me. Meanwhile several months had gone by and the pulling and jerking got much worse and I noticed that my front tires were completely worn and there was no tread left on them whatsoever. In February the tires were in perfect condition. I asked for them to redo the alignment on the car and told them that I have had to leave and come back on numerous occasions and now the problem with the vehicle was getting out of hand. They refused to take my car in to redo an alignment or perform an oil change on the car, or to even look at the car for that matter unless I agreed to get the front tires changed. I got my tires replaced at Costco. About two weeks later, on 8/21/2011 I returned to Tire Kingdom to get my alignment redone under warranty and within a few hours of leaving my car received a phone call from them telling me that the control arm on the car was broken and that it would be impossible for them to redo an alignment. I questioned why they had not mentioned any issues when they had performed the initial alignment service in February and was told that it was my problem and that it broke afterwards. Im only 18 years old and I am a college student; I dont really know much about the mechanics of an automobile, but at this point I was questioning whether an alignment was even done in February, since no print out proving that the service was done was ever given to me. Today when I came into pick up my car, I came in with my dad and my dad questioned them about the alignment done in February and why no printout was given and they could not offer any answer and instead became very rude and began telling him that everything was done properly and that the issue with the car occurred after the February service and when we mentioned the numerous times I tried to return to get the car checked out, they very rudely told me that it was my problem and that I should have made time to wait and to come in. Then some man who was not even involved in the original conversation rudely butted in and began to blame me for the whole issue and told me that if I want to get the car fixed that it would cost me $450. They became very rude to my dad who was just trying to get some information on the issue and seeing them being so rude to him enraged me and I flipped. I have never experienced such appalling customer service anywhere. But this is not the only issue I have experienced with them. The time that I came in in June to get my tires replaced and oil changed, they first of all refused to check the car out or perform an alignment or do anything to the car until I agreed to get my tires done. When I asked them for a quote on the oil change and presented a 50% off coupon that I had, the price they named me was pretty much the equivalent of the original price. When I questioned why this was I was told that all the labor and different services that would be included would cost me extra. This was a complete false advertisement on their part.

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