Deceptive Sales Practices – I ordered basic Internet service from Windstream a year ago. I SPECIFICALLY stated to the representative (in a store), that I did not want any extra services, hidden charges or other "gotchas". | Today, I became aware that my bill was far higher than I expected, and examinied the bill in more detail. I find that they have been charging me $17.99 a month for something called "Total Security Pack". A service that I did not ask for, was not informed was going to be added, and I have never used. | They refuse to credit me back the charges. Their attitude is that if they manage to sneak the extras past you, and you don't notice, it's your fault. | I feel this is a very underhanded practice – bordering on criminal. If you're unfortunate enough to be tied in to Windstream, check your bills monthly very carefully.